Post-NUH - Thank You Note

After Dylan was discharged from the hospital, Mommy sent a thank you note via email to NUH.

Here is what it read:

Greetings!

The lives of our two beautiful children - Tessa and Dylan - began at NUH. We have grown to trust the hospital so much that without any consideration, we will send our kids to NUH whenever they require specialized medical attention. The same happened when Dylan fell ill on 15 September 2011.

It has been an eventful and tiring week for us. But we would not have been able to make it through without the help and support of the doctors and nurses at NUH. We really wish that we could personally say "thank you" to the doctors and nurses who have attended to Dylan during the week he was hospitalized. Unfortunately, we were even not able to name each and every doctor and nurse who have helped us in one way or another.

First, we would like to thank Dr Terence Lim. During a stressful time when our dear boy fell ill, it is extremely comforting to see a familiar face among the many doctors and nurses. We have been following up with Terence on Dylan's heart condition. He has always been very supportive and reassuring; not to mention, also very loving and patient with our little boy. Thank you for taking time to drop by and say hello almost every day when we were in hospital. We truly appreciate your care and concern.

Our thanks also to Dr Chan P.C., A/Prof Denise Goh and their teams of doctors for taking such good care of Dylan and for putting our minds at ease by spending time to explain their care plan to us at length.

We would also like to thank the medical students whom we have met during the stay. Thank you for visiting Dylan and spending time to play with him.

The nurses at Ward 47 and 46 have also made our stay very comfortable with their care, concern and patience. We are unable to name every one of you but your caring touch warmed our hearts.

Our special thanks go out to the nurses at Ward 46 - Sheryl, Myleen and Christine, for making Dylan and Tessa feel so much at home by showering them with love, fun and laughter. Tessa really missed hanging out with you.

Last but not least, we would like to thank Hui Ping and Sister Felicia for taking time to explain to us following our feedback. It is gratifying to know that NUH views and acts upon patients' feedback seriously.

We wish you all good health.


Sincerely
Joanna & Gevin
(Parents of Dylan Lee Yu Zhe)

The staff at NUH were obviously touched by our warm gestures, not to mention, Mommy's willingness to make the effort to compliment the staff, they have decided to include the compliment in their internal CEO's Update e-mailer!